Technical Writer at Rainforest QA

  • Freelance
  • Anywhere
  • Applications have closed
  • Freelance
  • Anywhere
  • Applications have closed

Website Rainforest QA

Technical Writer – Contract (Global Remote)

SAN FRANCISCO / UNITED STATES REMOTE
CUSTOMER SUCCESS
PART-TIME

Rainforest QA is looking for a Technical Writer to lead the retooling of our help center. Working with Product, Customer Service and Support, this role will help develop the new voice of our help center including tone, content and layout. This is a temporary, part time position.
Objectives of this Role

Develop and rewrite comprehensive documentation that meets organizational standards
Write user-friendly content that meets the needs of the target audience
Develop a consistent voice across all help and technical documentation
Set the tone and writing style of future documentation including formatting and layout
Evaluate current content and develop approaches for improvement

Responsibilities

Research, outline, write, and edit new and existing content, working closely with various departments to understand requirements and product functionality
Work with internal teams on product and documentation requirements
Gather information from internal subject matter experts to develop, organize, and write customer facing documentation
Work with development and support leads to identify all documentation gaps

Skills and Qualifications

Bachelor’s degree in relevant technical field
2-4 years’ industry experience as an effective technical writer
Ability to deliver high quality documentation clearly and concisely
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail

Preferred Qualifications

Proven ability to handle multiple requests simultaneously with ability to properly prioritize
Firm understanding of the systems development life cycle (SDLC)
Previous experience working with Quality Assurance teams

Contact us

Rainforest QA

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