Marketing and Customer Service Specialist at Evergreen Counseling

  • Entry-level
  • Anywhere
  • Applications have closed
  • Entry-level
  • Anywhere
  • Applications have closed

Website Evergreen Counseling

Evergreen Counseling is a boutique therapy center located in the heart of Berkeley, California which is founded and run by Annie Wright, LMFT.
As a successful licensed marriage and family therapist, Annie also runs Annie Wright Psychotherapy, a growing online psychoeducational company.
We are excited to partner with a remote Marketing & Customer Service Specialist who would initially and primarily support the growth of Evergreen Counseling with room to expand and grow into supporting our Annie Wright Psychotherapy company as well.
The right partner for us is someone who is a quick learner, highly professional, detail-oriented, and truly cares about helping those who are struggling.
We would like to find a Marketing & Customer Service Specialist who is comfortable and proficient at both marketing activities, customer service, and complex administrative tasks and can take on a wide variety of projects to aid in the growth of our group therapy practice.
Our culture and brand is professional, warm, and competent.
The successful candidate is one who embodies those values and possesses the following qualities:

Highly professional, responsive, reliable, and accountable.
Demonstrates a commitment to quality in their work.
Extremely detail-oriented with a sharp eye to spot typos, grammatical errors, and the smallest mistakes with ease.
Confident responding back to customers and fans in brand voice online and occasionally offline (phone calls).
Well-organized, efficient, content to take on repetitive tasks and can envision how to streamline procedures.
Experienced with organizing and coordinating many moving parts.
A proactive problem-solver – someone who comes to the table with solutions and not just problems.
Excellent knowledge of Facebook, Instagram, TikTok, Pinterest, Twitter, LinkedIn, Google Business.
Well-versed in developing and implementing social media strategies, campaigns, and plans to build brand awareness.
Good understanding of common social media KPIs.
Comfortable staying up-to-date with latest social media trends, technologies, and best practices.
Familiarity with video content creation for social media.
Creative in finding ways to repurpose various content for use on social media platforms.
Genuinely cares about helping people who are struggling and connecting them to helpful thoughtful resources.
Must be very tech-savvy and own a reliable computer, a reliable phone, and have a reliable internet connection.
Must have a quiet, undisturbed environment in which to work.
Must be willing to sign a Business Associate Agreement indicating that you will treat confidential clinical information with confidentiality.
Must be willing to sign a Non Disclosure Agreement.

Essential Functions/Responsibilities:

Social media management
Content creation, scheduling, and execution
Graphic and asset creation
Newsletter stacking and formatting
Email campaign creation
CRM data entry
Online research
Customer service – online, phone calls, etc.
General administrative support

Prior Experience With Any of These Tools and Platforms Is a Definite Plus:

Facebook, Instagram, TikTok, Pinterest, Twitter, LinkedIn, Google Business
WordPress
Mailchimp
Canva
Video Editing Tools
Social media management tools including: MeetEdgar, Planoly, and LinkTree
Project management systems like: Asana or Trello
CRM systems such as: ActiveCampaign or HubSpot
Gmail and Google Suite

Position Details:

This is a remote 1099 contractor position for a 90-day trial period.
The role will begin at approximately 20 hours per week with room to grow to become a full-time employee with benefits after 90 days depending on performance.
Flexible schedule, however, you must be available to work between the hours of 9:00 am – 5:00 pm EST for meetings and check-ins with our Special Projects Manager.
The starting pay rate for this position is $12-15/hr depending on experience.
We’re looking for someone to become a long term (3+ years) team member.

Benefits (available after a 90-day trial period depending on performance):

Medical insurance. (available to candidates outside of California in June)
Dental, vision, life, and long-term disability insurance.
401K retirement plan with a 4% employer match.
Flexible spending account pre-funded at $1500 for pre-tax dollar use.
Dependent care spending account for pre-tax dollar use.
529 college savings plan.

How to Apply:
Email: caitlin@evergreencounseling.com
In the subject line, please write, “Hi, I’m (your name) from (insert your city & state). I’m interested in the Evergreen Counseling position.”
In the body of the message, please write us a 15 sentence email including:

Two sentence opening salutation that says: “Hi there. I’m (your name) from (city, state).”
Paragraph #1: Reason(s) why you think this job is a great fit for you, including your customer support experience. (black font, Sans Serif, 3 sentences)
Paragraph #2: Tell us about your experience using social media and the social channels you have worked with. (red font, Garamond, 3 sentences)
Paragraph #3: Tell us about your experience with technology and the tools you’re adept at using. (blue font, Georgia, 3 sentences)
Paragraph #4: Share the days and times that you are available to work and your best tip for staying organized. (black font, Tahoma, 3 sentences)
One sentence closing providing the following:

A closing salutation including your name, email address, phone number and a link to your LinkedIn profile (if you have one). (green font, Verdana, 1 sentence)

Finally, be sure to attach a resume. Thank you!
Location: US Locations Only

Contact us

Evergreen Counseling

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