StraighterLine.com is a student success and college readiness company that offers low cost, online college courses to students looking to earn college credit and save on the cost of their degree. We are looking for a motivated Enrollment Counselor (EC) to join our growing team. Our ECs serve as the primary point of contact with prospective students.
Goals of the Position:
Help prospective students determine if StraighterLine is a good fit given their educational goals and situations, and to help those students enroll.
Educate prospective students on StraighterLine features and benefits.
Help prospective students understand the credit transfer process and specifically help them confirm if their school will accept StraighterLine course for credit transfer.
To accomplish these goals the best candidates will be able to:
Effectively communicate with prospective students via inbound and outbound calls, live chat, and email
Identify prospective student concerns through active listening and identify how StraighterLine is able to meet their needs
Maintain working knowledge of StraighterLine partnerships, credit transfer process, and courses in order to assess if StraighterLine is the right fit for prospective student
Help prospective students identify which courses will be able to meet their needs and educational goals Provide excellent customer service
Create and maintain accurate contact history and necessary updates in our CRM to manage prospective student pipeline
Meet weekly and monthly performance goals
Required Skills, Education & Experience:
Exceptional communication skills
Ability to solve problems
Strong student-focused mentality
Self-motivated and ability to work in a team environment
Proficiency in Google Suite – Docs and Sheets
Some college experience is required. Bachelor’s degree preferred.
1-2 years of experience in sales, customer service, or enrollment
Experience in Higher Education preferred
To apply for this job please visit jobs.lever.co.