Customer Success Manager at Prezly

Customer Success Manager
Job description
Prezly is growing! We are hiring a Customer Success Manager to help organise our customer initiatives and make our clients more successful. That means actively working with them to make sure they’re getting the most out of our software and organising the rest of the team to scale that process.
You will need to be able to work independently and remotely, and be comfortable using tools like Slack and video conferencing on a daily basis to coordinate with the team. That said, we already have a functioning remote team in place and the right tools to make you an essential part of it.
Job requirements
You’re good at:

Creating onboarding campaigns for new customers and trial users
Recognising when customers are struggling, and communicating effectively to help them
Being proactive in reaching out to customers before issues develop
Thinking commercially – when you spot the opportunity to grow an account, you know just what to do
Using data to guide your decision making
Working closely with the product team on customer feedback and feature roll-out
Inspiring customers to get the most out of the product
Handling up-sells, renewals and at-risk customers
Giving hands-on training on how to use Prezly
Working out strategies for making customers more successful
Finding opportunities for Prezly to collaborate with customers on content creation (e.g. joint webinars, partnerships, case studies…)
Managing big accounts and building a successful relationship with them

Extra awesome:

You love inspiring others with enthusiasm
You have a “never say never” attitude
You have experience working at a SaaS company
You’re technically savvy: have set up email sequences, worked with CS tools (we use Vitally at Prezly), know how to set up and run playbooks

What you’ll need

We’re a fully remote team, but want to make sure we have at least 2 overlapping business hours with Central European Time (where most of the team is based)
At least 3 years’ experience in similar roles
To know the ins and outs of B2B SaaS companies
A strategic mindset for understanding customer needs
Solid written and spoken English
Attention to detail, excellent organisational skills, and good time-management skills
Ability to meet deadlines and self-manage your workload
Excellent communication skills with high energy and a positive attitude

Why join us

Competitive salary
Great tools: At Prezly you’ll get to choose your own gear and tools
Flexible hours: There’s a life outside of work. That’s why our distributed team works from where they want, when they want. And they get tons of work done
Unlimited vacation time: We evaluate on value, not on time spent behind desks. Employees can take as many holidays as they need. This way they bring their A-game to the job
Office budget for when you get started and a yearly refresh budget to upgrade your gear
Visits to Leuven: A few times per year the entire team gets together in the office in Leuven, the world’s capital of beer. We’ll fly you in so you can have fun with the team