Website UKG - Ultimate Kronos Group
CUSTOMER SERVICES COORDINATOR – TEMPORARY
Job Category: Select Services
Requisition Number: CUSTO07345
Remote – USA
The temporary Benefits Coordinator position provides phone and email support to employees with regards to enrollments and related questions through the Benefits Employee Engagement Center. This is fast paced temporary position will likely last for 3 months to start.
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers
Primary/Essential Duties and Key Responsibilities:
Assist employees in accessing and navigating benefits system
Educate employees on system enhancements related to benefits
Provide explanation of benefits option based on client summary plan description/s
Assists with life event changes for newly eligible employees, marriages/births and related dependent verifications
Benefits Compliance and Privacy Risk training as required
Monitor call trends and proactively notify Benefits Specialist of any potential issues
Establish and maintain effective relationships with client benefits and HR managers
Correspond with benefit carriers to validate benefit coverage
Participate in system testing in preparation for Open Enrollment or new life events
Responsible for creating and monitoring client interactions via CRM system
Escalate non-routine inquiries and issues to Benefits Specialist and/or Benefits Manager
Participate in client related meetings as needed
Other duties and/or daily tasks as assigned
Hours of operation are going to be 8:30 – 8:30 EST
Professional experience utilizing strong customer service skills
Excellent written and oral communication skills
Strong organizational, problem-solving, and analytical skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
Ability to deal effectively with a diversity of individuals at all organizational levels
Ability to understand and follow written and verbal instructions
Ability to effectively present information and respond to questions
Experience, Education, Certification, License and Training
AA degree or equivalent experience
Experience supporting end users within a hosted, Software as a Service offering
Knowledge of Human Resources, Payroll, or Benefits
Basic working knowledge of benefits ERISA laws and regulations
French speaking Canadian Payroll experience
Spanish language skills
There are no unique physical requirements for this position
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
UKG will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact accessibility@UKG.com.
It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent recruiters have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent UKG. To safely apply for and view open positions at UKG, please click Apply” and follow the instructions. Note that our recruiter emails always come from an official ukg.com email address.
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To apply for this job please visit recruiting.ultipro.com.