Customer Service Representative at Firstsource

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Website Firstsource

Customer Service Representative – (21000442)
Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.
The responsibilities for this position include but are not limited to the following duties:

Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Web camera visibility

Our agents start at $13 an hour base pay + attendance bonus incentives
Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)
Paid Time Off

Must have Internet to include a router with Ethernet jack for connectivity to PC
Must have a private workstation to perform your work
Call center experience preferred. Health insurance experience preferred.
High School diploma or equivalent is required.
2 years customer service experience preferred
Minimum typing speed = 30-35 wpm preferred
Substantial understanding of the job
Apply knowledge and skills to complete a wide range of tasks.
Excellent written and verbal skills.
Problem-solving skills.
Basic knowledge of personal computers required
Strong reading comprehension and writing skills
Follow established procedures to meet customer needs.

Primary Location: United States
Job: Associate
Organization: HPHS – Onshore Operations

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