Customer Service and Support at Omni Interactions

  • Freelance
  • Anywhere
  • Freelance
  • Anywhere

Website Omni Interactions

Customer Service & Support – Work From Home

Job Locations: US-Work From Home
Category: Customer Service/Support

Overview
Christmas bills are coming soon! Help pay your bills after the holidays are over!
Apply now, and secure a new gig before the year is over!
Take control of your work! Work-from-home Customer Service around your life.
Are you considering leaving the 9 to 5? Have you ever wanted to join the gig economy and set your own hours while working from home? We’re looking for customer service-minded gig-workers! As a gig worker with Omni, you are self-employed.
What makes us different?
It’s simple: We pay for available time! No more wasting time hoping you get a call, at Omni you can ACTUALLY make $14-$16/hour or more!
GBA Responsibilities
What work will you be performing?
This project will be providing service for a leading tax software company that allows users to easily prepare their tax returns. You will be providing customer service for those who want more information on features and functions of the software.
You will interact with customers through phone and/or chat, helping them navigate the software, locate prior years’ tax returns (maybe they saved it on another computer, can’t find it on their current computer, or they have paper copies), and/or downloading or saving files, installing programs and resetting passwords.
You will:

Work from home, or any quiet place with a closed door
Take control of your work life, by choosing when and how often you want to work
Respond to chats & answer calls from customers
If customer requests it, you’ll also be on video! (Webcam and backdrop provided)

What You’ll Do

Answer inbound customer service calls or respond to chats from customers
Quickly help customers with good solutions
Solve problems in a creative way
Document details of calls and customer interactions in the appropriate systems
Type and talk at the same time
Navigate multiple systems, programs, and screens at the same time

Who You Are

Great communication skills (verbal and written)
Can type 25 WPM or more with 90% accuracy
Solid computer skills, including typing and navigation
Comfortable empathizing and remaining patient with difficult callers

Earning Potential
Projects will have varying pay, but all our projects pay for time spent talking on the phone/chatting & assisting callers (unlike other gig companies – we pay you for available time!) You may also receive performance-based pay or other incentives. Earn anywhere from $14-$16 an hour or more!
Omni Interactions is currently able to source GBAs in the following states: AL, AR, AZ, CO, DC, FL, GA, IA, ID, IN, KS, KY, LA, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

To apply for this job please visit careers-omniinteractions.icims.com.

To apply for this job please visit careers-omniinteractions.icims.com.

Contact us

Omni Interactions

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