Customer Experience Associate at June Life, Inc.

  • Entry-level
  • Anywhere
  • Entry-level
  • Anywhere

Website June Life, Inc.

Customer Experience Associate

REMOTE
CUSTOMER SUPPORT
FULL-TIME

You’re a natural helper – you jump in and lend a hand wherever you can be useful, and you take a great deal of pride in providing the best possible experience in every situation. You are also a patient and clear communicator – you’re adept at walking customers through every step of a process and helping them to understand how products can be used most effectively. You’re an early adopter who is passionate about new technology, and you are always up-to-date on the latest developments and trends. You love food and cooking, and your idea of a great time is sharing a good meal with friends. You are the next Customer Experience Associate at June!
At June the customer is our first priority, and we set a high bar for support. As a Customer Experience Associate you will be the primary point of contact for all customer needs, and we will rely on you to solve problems and answer questions in a timely and professional manner. A positive attitude and an innate hustle are both essential in this role.
Remote (US-based) candidates encouraged to apply!
YOU WILL

Approach Support as a product at June, innovating and iterating on customer experience
Manage omni-channel customer inquiries, ensuring that questions are answered and problems are resolved in a timely manner
Drive positive product reviews through concierge-level service and support
Onboard new June customers and introduce them to the user community
Work closely with Engineering and Product teams to identify, troubleshoot, and resolve new issues
Monitor user data to identify trends and outlier technical issues for the Engineering, Manufacturing, and Operations teams
Build processes, content, and tools to ensure the CX team can scale successfully and efficiently as our product line and user base grows
Work closely with our Engineering and Product teams to identify and lead initiatives aimed at reducing CX inquiries, and help develop tools to enhance our Support experience
Develop and lead end-to-end project plans and ensure on-time delivery of critical Support initiatives

YOU HAVE

A passion for June’s products and mission, and an interest in food and cooking
At least 3 years of experience in a customer-facing role at a technology-forward company, including experience with providing support via phone, chat, and email
Friendly and service-oriented nature, with the ability to remain calm under pressure
Familiarity with ZenDesk, Shopify, JIRA and Confluence, and/or other e-commerce/CX tools and platforms
Proven track record of customer support success

June is a team of expert engineers, designers and food lovers who are reimagining the modern kitchen. Our first product, the June Intelligent Oven, delivers the convenience of quick, no-guesswork cooking alongside the precision controls and advanced technology that professional chefs need for world-class results. It makes cooking easier, faster and better. Come join our team and help us create the kitchen of tomorrow!
June Life, Inc. participates in the federal government’s E-Verify program. With respect to new hires, the E-Verify process is completed in conjunction with a new hire’s completion of the Form I-9, Employment Eligibility Verification upon commencement of employment.

To apply for this job please visit jobs.lever.co.

To apply for this job please visit jobs.lever.co.

Contact us

June Life, Inc.

Related Jobs