Account Operations Specialist at Human API

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Website Human API

Account Operations Specialist


Our vision is to radically accelerate the pace of innovation in health by delivering real-time data on every person on the planet. To do this, we unlock siloed health data from everywhere, put consumers in control of their own data and connect them with businesses where they would like to share their data.
We passionately believe in our mission and are looking for an Account Operations Specialist who is equally inspired by this big idea and wants to help us make it a reality. In this role, you will be a key member of the team reporting to the Director of Operations, responsible for supporting a rapidly growing, diverse client base.
Roles and Responsibilities

Lead new customer implementations, including onboarding and training, with a heavy focus on adoption, utilization, and customer satisfaction
Lead customer operational meetings: gather requirements, feedback, and concerns from customers to submit detailed user stories actionable by engineering
Address customer questions and concerns in a rapid manner to delight customers
Become a product expert and internal champion for clients as we improve our product
Publish both internal documentation as well as client-facing and business-appropriate reference materials that assist with training and ongoing education
Create, analyze and report on program engagement and outcome metrics to come up with actionable plans and recommendations for our customers – seeing them through execution
Collaborate on customer feedback and identify growth opportunities with Client Success, Product, Engineering, and other cross-functional colleagues to enhance value to both our customers and our product
Work collaboratively with Product and Client Success to provide support for key enterprise accounts

Required Skills

Clear, empathetic communication skills, both verbal and written
Strong attention to detail. You’ll measure customer’s success and recommend changes to improve outcomes.
Strong curiosity to really understand customer’s goals
Relentless follow through to ensure questions, tasks, projects, etc. are completed in a timely manner
Being detailed oriented, thorough, creative and analytical will help you be successful
Positive team-oriented attitude with the willingness to proactively assist other team members and adapt to changing priorities
Experience and interest in one or more of the following areas: healthcare, digital health, wellness, life insurance, and a passion for directly improving people’s lives
True Grit
Bachelor degree required
2+ years of experience in Account Management or similar customer facing role.

We recently completed a series C round with strong venture backing from Andreessen Horowitz, Blue Run Ventures, SCOR Global, Allianz, Guardian Life Insurance Company, and Samsung Ventures and currently serve some of the largest financial and health companies in the world from Prudential, Allstate, John Hancock, Omada Health, Thrive Global, AAA, and many more.
We have thousands of API integrations into enterprise health record systems, wearable devices, as well as health and wellness applications, that all benefit the end consumer and our enterprise customers. We’re looking for independent thinkers who care deeply about the problems we’re trying to solve. At Human API, we believe that a diverse variety of people makes us better. We welcome people of all backgrounds.

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Human API

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